Helpdesk Submittal Page

The Helpdesk can be used as a stand alone unit or it can be tied into a vBook^TM as a support mechanism. Multiple vBooks can be submitted into the same Helpdesk. It is all up to you and how you want to set up your system. The Helpdesk can be accessed from your Knowledge Library just like a vBook. Of course, you determine who gets access to it.

The Helpdesk handles the following:

• Natural language searches of Q&A, full-text documents and web pages
• Dynamic Question & Answer Management
• Decision Trees for driving inquires
• Full document management
• Issue management and escalation
• Role and permission-based security
• Basic and advanced integration interfaces and tools
• Contact management
• Statistical reporting
• Knowledge collection and dissemination
• Email management and marketing
   

For more information please contact us at:

mike@apw-cts.com

andrew@apw-cts.com

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Send mail to mike.carris@apw-cts.com with questions or comments about this web site.
Copyright © 2007 APW-CTS Professional Services
Last modified: 01/14/08